Question 1

How quickly can you fix my remote problems?

Accepted Answer

In most cases, we can diagnose and fix remote problems within a single service visit, typically lasting 30-60 minutes. Our trucks are stocked with common remote replacements and programming equipment. If your remote issues are caused by a faulty opener unit, we can often repair it same-day or provide a replacement within 24-48 hours. For simple reprogramming issues, our technicians can usually resolve the problem in under 15 minutes. Call us and we'll have a technician dispatched to your location within hours, not days.

Question 2

What causes remote problems in garage doors?

Accepted Answer

Remote problems typically stem from several common causes. Dead or weak batteries are the most frequent culprit—most remotes use CR2032 or similar batteries that should be replaced annually. Signal interference from LED lights, wireless devices, or nearby radio towers can disrupt communication between your remote and opener. The antenna on your garage door opener may be damaged or improperly positioned. Over time, remotes can lose their programming due to power surges or electrical issues. Additionally, the photo-eye sensors at the base of your door tracks may be misaligned, preventing the opener from responding to remote signals. Our technicians will diagnose the exact cause and provide a lasting solution.

Question 3

Do you offer financing for new aluminum door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment in your home's value and security. We offer flexible financing options through our trusted lending partners, with plans ranging from 6 to 60 months. Many customers qualify for 0% APR promotional periods on approved credit. We also offer same-as-cash options for customers who prefer to pay off their balance quickly. During your free estimate appointment, our technician can discuss financing options and help you find a payment plan that fits your budget. We believe every homeowner deserves a beautiful, functional garage door without financial stress.

Question 4

What types of garage doors do you install?

Accepted Answer

We install a comprehensive range of garage door styles and materials to match any home design and budget. Our selection includes aluminum doors known for their lightweight durability and modern appearance, steel doors offering maximum security and insulation options, carriage-style doors that provide classic charm with modern functionality, and wood doors for traditional aesthetics. We carry doors from all major manufacturers and can source custom options for unique requirements. All installations include professional mounting, weathersealing, and a thorough safety inspection.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend professional garage door maintenance at least once per year, ideally before winter or summer when temperature extremes stress door components most. Our 25-point inspection covers springs, cables, tracks, rollers, hinges, weatherstripping, and safety sensors. Regular maintenance extends your door's lifespan by 5-10 years and helps prevent 90% of emergency repair situations. For high-use doors (more than 4 cycles per day), we recommend semi-annual inspections. Many customers find our annual maintenance plans cost-effective, as they include priority scheduling and discounts on any needed repairs.

Question 6

Are your technicians licensed and insured?

Accepted Answer

Absolutely. All Spindale Garage Doors technicians are fully licensed, bonded, and insured with comprehensive liability coverage. Our team members undergo extensive background checks and are factory-trained on all major garage door systems. We maintain OSHA compliance and prioritize safety in every aspect of our work. This protects you, your property, and gives you peace of mind that professionals are handling your garage door service. We're happy to provide proof of insurance upon request.

Question 7

What is included in your 10-year warranty?

Accepted Answer

Our industry-leading 10-year warranty covers both parts and labor on all new installations and qualifying repairs. This includes the garage door panels, springs, cables, tracks, hinges, and opener components we install or repair. The warranty covers defects in materials and workmanship, as well as spring breakage under normal use. We stand behind our work—if something fails within the warranty period, we'll fix it at no cost to you. For specific warranty terms and conditions, our technicians can provide detailed documentation during your service appointment.

Question 8

Do you provide emergency garage door service?

Accepted Answer

Yes, we offer 24/7 emergency garage door service every day of the year, including holidays. Our rapid response team can typically reach most locations in our service area within 1-2 hours. There are no overtime charges or hidden fees for emergency calls—you'll pay the same fair rates as scheduled appointments. Common emergencies we handle include broken springs, doors stuck open or closed, storm damage, and security concerns. Call our main number any time and you'll reach a live dispatcher who can coordinate immediate assistance.

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